NOTICE OF PRIVACY PRACTICES
Effective date: September 9, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Express Medical Supply LLC (“Express Medical Supply,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your protected health information. This notice explains your rights, our legal responsibilities, and how we may use and disclose your health information.
YOUR RIGHTS
You have the right to:
• Obtain an electronic or paper copy of your health information;
• Ask us to correct health information you believe is inaccurate or incomplete;
• Request confidential communications;
• Ask us to limit certain uses or disclosures;
• Receive a list of certain disclosures we have made;
• Obtain a paper copy of this notice;
• Choose someone to act on your behalf; and
• File a complaint if you believe your privacy rights have been violated.
GET A COPY OF YOUR HEALTH INFORMATION
You may ask to inspect or receive an electronic or paper copy of health information we maintain about you, including applicable intake, insurance, prescription, documentation, order, billing, and communication records.
We will generally provide a copy or summary within 30 days after receiving your request. We may charge a reasonable, cost-based fee as permitted by law. Certain limited information may not be available for inspection or copying when permitted by law.
ASK US TO CORRECT YOUR INFORMATION
You may ask us to correct health information you believe is inaccurate or incomplete. We may deny the request in certain circumstances, but we will explain the reason in writing, generally within 60 days.
REQUEST CONFIDENTIAL COMMUNICATIONS
You may ask us to contact you in a particular way or at a particular location, such as using a specific phone number, email address, or mailing address. We will accommodate reasonable requests.
ASK US TO LIMIT WHAT WE USE OR DISCLOSE
You may ask us not to use or disclose certain health information for treatment, payment, or healthcare operations. We are generally not required to agree, particularly when the information is needed to provide or coordinate services.
If you pay for a healthcare item or service entirely out of pocket, you may ask us not to disclose information about that item or service to your health plan for payment or healthcare operations. We will agree unless the law requires the disclosure.
RECEIVE A LIST OF CERTAIN DISCLOSURES
You may request an accounting of certain disclosures of your health information made during the six years before your request.
The accounting generally will not include disclosures made for treatment, payment, healthcare operations, disclosures you authorized, or certain other disclosures excluded by law. We will provide one accounting during any 12-month period without charge. We may charge a reasonable, cost-based fee for additional requests during the same period.
GET A COPY OF THIS NOTICE
You may request a paper copy of this notice at any time, even if you previously agreed to receive it electronically. We will provide a copy promptly.
CHOOSE SOMEONE TO ACT FOR YOU
If a person has legal authority to act on your behalf, such as a parent, legal guardian, healthcare power of attorney, or other authorized personal representative, that person may exercise your rights and make choices concerning your health information.
We may request documentation establishing the person’s authority before acting on a request.
FILE A COMPLAINT
You may file a complaint with Express Medical Supply if you believe your privacy rights have been violated:
Privacy Officer
Express Medical Supply LLC
7410 New La Grange Road, Suite 206
Louisville, Kentucky 40222
Phone: 1-866-270-3322
Email: info@expmedsupply.com
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by:
• Visiting https://www.hhs.gov/hipaa/filing-a-complaint/
• Calling 1-877-696-6775; or
• Writing to 200 Independence Avenue SW, Washington, DC 20201.
Express Medical Supply will not retaliate against you for filing a complaint or exercising your privacy rights.
YOUR CHOICES
For certain health information, you may tell us your preferences about what we disclose.
You may direct us to:
• Share relevant information with family members, caregivers, close friends, or others involved in your care or payment for your care; or
• Share information in a disaster-relief situation.
If you cannot communicate your preference, we may disclose relevant information when we reasonably believe doing so is in your best interest. We may also disclose information when necessary to prevent or reduce a serious and imminent threat to health or safety.
We generally will not use or disclose your health information for the following purposes without your written authorization:
• Marketing, when authorization is required by law;
• The sale of your health information; or
• Most uses or disclosures of psychotherapy notes, if we maintain them.
Express Medical Supply does not maintain a hospital directory and does not use protected health information for fundraising.
If you authorize us to use or disclose information, you may revoke that authorization in writing at any time. Revocation will not affect actions already taken in reliance on the authorization.
HOW WE TYPICALLY USE AND DISCLOSE YOUR INFORMATION
Treatment and coordination of services
We may use and disclose your health information to provide, coordinate, or manage your products and services. This may include communicating with physicians, other healthcare professionals, caregivers, pharmacies, suppliers, fulfillment partners, and others involved in your care.
Example: We may contact your healthcare provider to obtain a prescription, written order, progress notes, medical-necessity documentation, or clarification needed to provide supplies.
Payment
We may use and disclose your health information to determine eligibility and benefits, obtain authorization, submit claims, receive payment, coordinate benefits, and address billing questions.
Example: We may provide information to Medicaid, a managed-care organization, another insurer, or a billing service so that it can determine coverage or pay for your supplies.
Healthcare operations
We may use and disclose your health information to operate our business and improve our services. Healthcare operations may include quality assessment, compliance, auditing, training, credentialing, customer service, fraud prevention, inventory and fulfillment management, and evaluating the effectiveness of our services.
Example: We may review order and communication records to improve service quality and ensure that patients receive the correct supplies.
Patient communications
We may use your contact information to communicate with you about intake, insurance verification, documentation, prescriptions or written orders, product needs, order status, delivery, resupply, customer service, and other healthcare-related matters.
Communications may occur by telephone, mail, email, secure messaging, or text message, consistent with your preferences, applicable consent requirements, and applicable law.
Business associates
We may disclose health information to service providers that perform functions on our behalf involving protected health information. When required, these business associates must contractually protect the information and use it only for authorized purposes.
OTHER PERMITTED OR REQUIRED USES AND DISCLOSURES
We may use or disclose health information without your written authorization when permitted or required by law, including for the following purposes:
Public health and safety
We may disclose information for authorized public-health activities, including:
• Preventing or controlling disease;
• Assisting with product recalls;
• Reporting adverse events or defective products;
• Reporting suspected abuse, neglect, or domestic violence; and
• Preventing or reducing a serious threat to health or safety.
Health oversight
We may disclose information to authorized oversight agencies for audits, inspections, investigations, licensing, benefit-program oversight, and other activities authorized by law.
Compliance with law
We will disclose information when federal or state law requires it, including to the U.S. Department of Health and Human Services when it is reviewing our compliance with federal privacy law.
Research
We may use or disclose information for research when all applicable legal requirements and approvals have been satisfied.
Workers’ compensation, law enforcement, and government functions
We may disclose information:
• For workers’ compensation claims;
• For authorized law-enforcement purposes;
• To correctional institutions or law-enforcement officials concerning an individual in custody when permitted by law; or
• For authorized military, national-security, protective-service, or other government functions.
Legal proceedings
We may disclose information in response to a valid court or administrative order, subpoena, discovery request, or other lawful process when legal requirements have been met.
Medical examiners, coroners, and funeral directors
We may disclose information to a coroner, medical examiner, or funeral director when authorized by law.
Organ and tissue donation
We may disclose information to organizations involved in organ, eye, or tissue donation and transplantation when applicable.
SUBSTANCE USE DISORDER RECORDS
To the extent we receive or maintain substance use disorder patient records protected by 42 CFR Part 2, we will not use or disclose those records in civil, criminal, administrative, or legislative investigations or proceedings against you without your written consent or a qualifying court order and subpoena, as required by law.
We will provide any additional notice and choices required before using Part 2 information for fundraising communications.
ADDITIONAL LEGAL PROTECTIONS
Some federal or state laws may provide greater privacy protections for particular types of information. Express Medical Supply will comply with laws that impose stricter limits on the use or disclosure of health information.
OUR RESPONSIBILITIES
Express Medical Supply is required by law to:
• Maintain the privacy and security of your protected health information;
• Notify you promptly if a breach occurs that may have compromised the privacy or security of your information;
• Explain our legal duties and privacy practices in this notice;
• Provide you with a copy of this notice; and
• Follow the terms of the notice currently in effect.
We will not use or disclose your health information except as described in this notice or otherwise permitted or required by law unless you authorize us in writing.
CHANGES TO THIS NOTICE
We may change this notice and make the revised terms effective for all health information we maintain, including information created or received before the change.
The current notice will be available upon request, at our office, and at:
https://expmedsupply.com/pages/notice-of-privacy-practices
CONTACT INFORMATION
For questions, requests, additional information, or complaints concerning our privacy practices, contact:
Privacy Officer
Express Medical Supply LLC
7410 New La Grange Road, Suite 206
Louisville, Kentucky 40222
Phone: 1-866-270-3322
Email: info@expmedsupply.com