You have the flexibility to adjust the quantity of supplies you receive each month. Utilize our online portal to conveniently request fewer items. If you require additional supplies, simply reach out to us via phone or chat, and one of our continence care specialists will assist you in determining your coverage eligibility for extra supplies.

Beneficiaries with Medicaid as their primary or secondary provider are eligible to receive incontinence products.

The quantity of briefs, pull-ups, and other supplies covered by Medicaid per month varies depending on your specific state's Medicaid plan and your prescription. Your specialist will provide you with the exact quantity you are entitled to receive.

The supplies you receive are contingent upon the specifics of your insurance policy and the regulations in your state. Each state has its own coverage guidelines, and Medicaid plans may vary. Some states offer over twenty Medicaid Care Organizations (MCOs) that administer Medicaid health benefits, and the coverage can vary among these plans. For example, while one plan may include wipes in its coverage, another plan in the same state may not. We are happy to help troubleshoot any issues on your behalf.

You should have received a phone call detailing the reason for not being approved for supplies. The possible reasons could include:

1. Not being in-network with your Medicaid plan, or our contract may not permit us to provide the requested supplies.
2. You may not meet the age requirement set by your insurance provider.
3. Incontinence supplies may not be covered under your Medicaid plan.
4. You or your child's medical condition may not meet the qualifying conditions under your plan.

You can expect to be contacted by one of our dedicated specialists within 30 minutes via phone or email after submitting your information. If it's been longer than this timeframe, please feel free to give us a call at 1 (402) 234-2003, and we'll be glad to look into your account and provide you with an update. Our office hours are Monday to Friday from 8am to 5pm ET.

Shipping is free on all orders!

Your order should arrive within 2-5 days from the date of shipment. You'll receive communication from our team containing order details and tracking information. Please keep in mind that your order may be delivered in multiple boxes, which could arrive on separate days.

If you're not satisfied with a product, we offer a variety of brands, fits, and absorbency options to meet your needs. Feel free to reach out to us via phone or email, and one of our team members will guide you through the available options covered by your insurance plan. We are 100% committed to your satisfaction!

Your eligibility for an order is determined by your insurance's specific regulations, but it generally occurs approximately every 30 days, depending on your usage of the items. We'll reach out to you via email, text, and phone call up to 2 weeks before your next eligible order to guarantee timely delivery of your essential supplies.

If your order is incomplete or damaged, please contact us via phone or email within 10 days of receiving it. Our customer care team will promptly arrange for replacement items to be sent to you, FREE.